Terms of Service

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Updated: 20 May 2026

Terms & Conditions for using MSCliq platform

Related Policies

Section 1

General

These Terms and Conditions govern the use of services provided by Matrix Solutions, a Sole Proprietorship business owned by Prasenjit Mandal. By accessing and using MSCliq, you agree to comply with these Terms & Conditions.

Section 2

Products & Services

MSCliq sells products including but not limited to:

Computers & peripherals
CCTV systems
Printers & cartridges
Networking products
Electronics accessories
IT hardware and related solutions

Some products may be sourced from third-party distributors or suppliers.

Section 3

Pricing

All prices are subject to change without prior notice.
GST will be applied where applicable.
Pricing errors may occasionally occur due to technical or supplier-side issues.

We reserve the right to cancel incorrectly priced orders.

Section 4

Order Acceptance

Orders are considered confirmed only after:

Successful payment confirmation, and/or
Manual verification by our team

We reserve the right to refuse or cancel any order for reasons including: Product unavailability, Pricing errors, Suspected fraudulent activity, Logistic limitations.

Section 5

Warranty

Warranty terms vary depending on:

Brand policies
Manufacturer terms
Product category

Certain products may carry brand-authorized warranty only. Physical damage, liquid damage, electrical surge damage, or unauthorized repair attempts may void warranty eligibility.

Section 6

User Responsibilities

Users agree:

Not to misuse the website
Not to attempt unauthorized access
Not to submit false or misleading information
Not to interfere with platform operations

Section 7

Intellectual Property

All website content including logos, branding, graphics, descriptions, and design elements are property of Matrix Solutions or respective owners. Unauthorized copying or reuse is prohibited.

Section 8

Limitation of Liability

Matrix Solutions shall not be liable for:

Indirect or consequential damages
Delivery delays caused by logistics providers
Temporary website downtime
Manufacturer defects beyond warranty terms

Section 9

Governing Law

These terms shall be governed under the laws of India. Jurisdiction shall be Siliguri, West Bengal.

Section 10

Business Addresses

Business Address: Dabgram Colony, P.O. Rabindra Sarani, Siliguri, West Bengal – 734006 Office Address: Opposite Web Gallery, Pakurtala More, Ashram Para, Hakim Para, Siliguri, West Bengal – 734001

By using MSCliq, you acknowledge that you have read and understood these Terms of Service.