Privacy Policy
Updated: 20 May 2026
For MSCliq — Operated by Matrix Solutions
On This Page
Section 1
Introduction
Welcome to MSCliq.
MSCliq is operated by Matrix Solutions, a GST-registered business based in India specializing in electronics, CCTV systems, computers, printers, accessories, networking products, and related IT solutions.
Business Details:
- Business Name:
- Matrix Solutions
- GSTIN:
- 19AQTPM6783B1Z8
- Address:
- Pakurtala More, Ashram Para, Hakim Para, Siliguri, West Bengal 734001, India
- Website:
- mscliq.com
Section 2
Information We Collect
We may collect the following information from customers:
Personal Information
- Full name
- Mobile number
- Email address
- Billing address
- Shipping address
- GST number (for business customers)
- Company name
Payment Information
- Payments are processed securely through third-party payment gateway providers. We do not store complete debit/credit card information on our servers.
Technical Information
- IP address
- Browser type
- Device information
- Cookies and usage data
WhatsApp Communication Data
- If you contact us via WhatsApp or opt-in for WhatsApp notifications, we may store communication records for support, order updates, and service purposes.
Section 3
How We Use Your Information
We use collected information to:
- Process orders and payments
- Deliver products and services
- Provide customer support
- Send order updates and invoices
- Share shipping/tracking details
- Improve website functionality
- Prevent fraud and abuse
- Comply with legal and taxation obligations
Section 4
Payment Gateway & Third-Party Services
We may use trusted third-party services including:
- Payment gateway providers
- WhatsApp Business API providers
- Courier and logistics partners
- Cloud hosting services
- Analytics tools
These providers may process limited user data necessary for their services.
Section 5
Shipping & Logistics
Orders may be shipped using logistics partners including Shiprocket and associated courier companies.
Customer details including name, phone number, and delivery address may be shared with shipping partners solely for order fulfillment purposes.
Section 7
Data Security
We implement commercially reasonable security measures to protect customer information. However, no online system is completely secure, and we cannot guarantee absolute data security.
Section 8
Product Information & Availability
We strive to keep product information accurate. However:
- Product availability may change without prior notice
- Certain products may require manual stock confirmation
- Prices/specifications may change based on supplier updates
- Images may be for representation purposes only
Customers are encouraged to contact us for confirmation before bulk or urgent purchases.
Section 9
User Rights
Users may request:
- Access to their data
- Correction of inaccurate information
- Deletion requests (subject to legal obligations)
Requests can be made through our support channels.
Section 10
Changes to Privacy Policy
We reserve the right to update this Privacy Policy at any time without prior notice. Updated policies will be published on the website.
Section 11
Contact Us
For any privacy-related questions:
Matrix Solutions
Pakurtala More, Ashram Para, Hakim Para, Siliguri, West Bengal 734001
Have more questions?
Our support team is here to help you with any concerns.