Refund & Return Policy
Updated: 20 May 2026
Information about returns, refunds, and cancellations
On This Page
Section 1
Return Eligibility
Return eligibility varies product-wise and will be mentioned in the individual product description.
Generally, the following may not be eligible for return:
- Non-returnable
- Replacement-only
- Manufacturer warranty-supported only
Customers should carefully review product descriptions before purchase.
Section 2
Non-Returnable Products
Generally, the following may not be eligible for return:
Generally, the following may not be eligible for return:
- Opened software/license products
- Used consumables
- Ink cartridges/toners
- Customized orders
- Physically damaged items caused by customer misuse
Section 3
Refund Conditions
Refunds may be approved only if:
Generally, the following may not be eligible for return:
- Product received is defective
- Wrong item delivered
- Product damaged during transit
- Item unavailable after confirmed order
Refund approval is subject to internal verification.
Section 4
Refund Timeline
Approved refunds are generally processed within:
Generally, the following may not be eligible for return:
- 5–10 business days for online payments
- Bank processing timelines may vary
Section 5
Cancellation
- Orders may be canceled before shipment.
- Once shipped, cancellation requests may not be accepted.
Section 6
Product Availability
Some products listed on the website may occasionally become unavailable due to supplier or stock issues.
Generally, the following may not be eligible for return:
- Customers will be informed
- Alternative options may be suggested
- Refund may be initiated where applicable
Section 7
Contact Before Return
Customers are advised to contact our support team before initiating any return or refund request.
Contact Us
Matrix Solutions
GSTIN: 19AQTPM6783B1Z8
Pakurtala More, Ashram Para, Hakim Para, Siliguri, West Bengal 734001
WhatsApp or call anytime
Have questions about returns?
Contact our support team before initiating any return.